http://traffic.libsyn.com/hbsp/160__Innovation_to_Delight_and_Surprise_Your_Customers.mp3 Harvard Business IdeaCast 160: Innovation to Delight (and Surprise) Your Customers http://traffic.libsyn.com/hbsp/160__Innovation_to_Delight_and_Surprise_Your_Customers.mp3 2009-08-27 http://assets.libsyn.com/item/k-1602c7538187c1a7