http://blip.tv/file/get/Dewelch-TheFineArtOfTroubleshootingAnything536.mp4 The Fine Art of Troubleshooting Anything from BarCampLA-7 http://feedproxy.google.com/~r/techiq/~3/IafPYczTuHU/fine-art-of-troubleshooting-anything.html 2009-05-05 http://welchwrite.com/techiq/images/techiq-artwork.jpg