http://cincom.podOmatic.com/enclosure/2007-07-31T23_42_22-07_00.mp3 Frost & Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers http://cincom.podOmatic.com/entry/2007-07-31T23_42_22-07_00 2007-08-01 http://www.odeo.complaceholder-podcast.jpg