<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0" xmlns:itunes="http://www.itunes.com/dtds/podcast-1.0.dtd">
  <channel>
    <title>Cincom Contact Center Insights</title>
    <link>http://odeo.com/channels/517393-Cincom-Contact-Center-Insights</link>
    <itunes:author>RandySaunders</itunes:author>
    <itunes:explicit>no</itunes:explicit>
    <description></description>
    <itunes:summary></itunes:summary>
    <itunes:subtitle></itunes:subtitle>
    <language></language>
    <ttl>40</ttl>
    <itunes:image href="http://www.odeo.complaceholder-podcast.jpg"/>
    <image link="http://odeo.com/channels/517393-Cincom-Contact-Center-Insights" title="Cincom Contact Center Insights" url="http://www.odeo.complaceholder-podcast.jpg"/>
    <pubDate>Wed, 01 Aug 2007 06:42:22 -0700</pubDate>
    <lastBuildDate>Wed, 01 Aug 2007 06:42:22 -0700</lastBuildDate>
    <item>
      <title>Frost &amp;amp; Sullivan's Michael DeSalles discusses new whitepaper on Hosted Contact Centers</title>
      <link>http://odeo.com/episodes/15865423-Frost-amp-Sullivan-s-Michael-DeSalles-discusses-new-whitepaper-on-Hosted-Contact-Centers</link>
      <description></description>
      <itunes:subtitle></itunes:subtitle>
      <itunes:summary></itunes:summary>
      <guid isPermaLink="false">tag:odeo.com,2007-08-01,15865423</guid>
      <pubDate>Wed, 01 Aug 2007 06:42:22 -0700</pubDate>
      <itunes:explicit>no</itunes:explicit>
      <enclosure type="" url="http://cincom.podOmatic.com/enclosure/2007-07-31T23_42_22-07_00.mp3"/>
      <itunes:author>Cincom Contact Center Insights</itunes:author>
    </item>
    <item>
      <title>How to Create, Manage and Deliver the BEST Customer Experience in your Contact Centre</title>
      <link>http://odeo.com/episodes/15865413-How-to-Create-Manage-and-Deliver-the-BEST-Customer-Experience-in-your-Contact-Centre</link>
      <description></description>
      <itunes:subtitle></itunes:subtitle>
      <itunes:summary></itunes:summary>
      <guid isPermaLink="false">tag:odeo.com,2007-07-25,15865413</guid>
      <pubDate>Wed, 25 Jul 2007 02:13:02 -0700</pubDate>
      <itunes:explicit>no</itunes:explicit>
      <enclosure type="" url="http://cincom.podOmatic.com/enclosure/2007-07-24T19_13_02-07_00.mp3"/>
      <itunes:author>Cincom Contact Center Insights</itunes:author>
    </item>
    <item>
      <title>Is a Hosted Contact Center right for you?</title>
      <link>http://odeo.com/episodes/15865403-Is-a-Hosted-Contact-Center-right-for-you</link>
      <description></description>
      <itunes:subtitle></itunes:subtitle>
      <itunes:summary></itunes:summary>
      <guid isPermaLink="false">tag:odeo.com,2007-07-16,15865403</guid>
      <pubDate>Mon, 16 Jul 2007 22:17:04 -0700</pubDate>
      <itunes:explicit>no</itunes:explicit>
      <enclosure type="" url="http://cincom.podOmatic.com/enclosure/2007-07-16T15_17_04-07_00.mp3"/>
      <itunes:author>Cincom Contact Center Insights</itunes:author>
    </item>
    <item>
      <title>ATA Today-Tim Searcy interviews Randy Saunders of Cincom</title>
      <link>http://odeo.com/episodes/15865393-ATA-Today-Tim-Searcy-interviews-Randy-Saunders-of-Cincom</link>
      <description></description>
      <itunes:subtitle></itunes:subtitle>
      <itunes:summary></itunes:summary>
      <guid isPermaLink="false">tag:odeo.com,2007-03-03,15865393</guid>
      <pubDate>Sat, 03 Mar 2007 18:50:38 -0800</pubDate>
      <itunes:explicit>no</itunes:explicit>
      <enclosure type="" url="http://cincom.podOmatic.com/enclosure/2007-03-03T10_50_38-08_00.mp3"/>
      <itunes:author>Cincom Contact Center Insights</itunes:author>
    </item>
    <item>
      <title>Customer Experience Happens in the Contact Center</title>
      <link>http://odeo.com/episodes/15865383-Customer-Experience-Happens-in-the-Contact-Center</link>
      <description></description>
      <itunes:subtitle></itunes:subtitle>
      <itunes:summary></itunes:summary>
      <guid isPermaLink="false">tag:odeo.com,2007-02-18,15865383</guid>
      <pubDate>Sun, 18 Feb 2007 17:58:48 -0800</pubDate>
      <itunes:explicit>no</itunes:explicit>
      <enclosure type="" url="http://cincom.podOmatic.com/enclosure/2007-02-18T09_58_48-08_00.mp3"/>
      <itunes:author>Cincom Contact Center Insights</itunes:author>
    </item>
  </channel>
</rss>
