http://odeo.com/channels/107557-Consumerist-com-Podcast Consumeristcom no <p>consumerist.com&#8217;s channel</p> consumerist.com&#8217;s channel consumerist.com&#8217;s channel en-us 40 Fri, 02 Mar 2007 18:14:28 -0800 Fri, 02 Mar 2007 18:14:28 -0800 http://odeo.com/episodes/9906103-Verizon-s-New-Voicemail-Greeting tag:odeo.com,2007-03-02,9906103 Fri, 02 Mar 2007 18:14:28 -0800 no Consumerist.com Podcast http://odeo.com/episodes/3463073-Sucessfully-Demanding-A-T-Mobile-Hotspot-Refund We unsuccessfully tried to use a T-mobile hotspot this morning in Charlotte but were still charged $9.99. Visions of David Berlind’s similar battle dancing in our eyes, we called up T-Mobile, demanded a refund, and got it. Word. We think this call was successful because we &bull; Were right &bull; Called up the same day the incident happened &bull; Clearly stated what we wanted &bull; Were friendly but firm Note how we made sure to get Kimberly’s name and ID number at the end of the call. If there’s a problem with the refund, we can either go back to her or refer another customer service rep to our conversation. &mdash; BEN POPKEN We unsuccessfully tried to use a T-mobile hotspot this morning in Charlotte but were still charged $9.99. Visions of David Berlind’s similar battle dancing in our eyes, we called up T-Mobile, demanded a refund, and got it. Word. We think this call was successful because we &bull; Were right &bull; Called up the same day the incident happened &bull; Clearly stated what we wanted &bull; Were friendly but firm Note how we made sure to get Kimberly’s name and ID number at the end of the call. If there’s a problem with the refund, we can either go back to her or refer another customer service rep to our conversation. &mdash; BEN POPKEN We unsuccessfully tried to use a T-mobile hotspot this morning in Charlotte but were still charged $9.99. Visions of David Berlind’s similar battle dancing in our eyes, we called up T-Mobile, demanded a refund, and got it. Word. We think this call was successful because we &bull; Were right &bull; Called up the same day the incident happened &bull; Clearly stated what we wanted &bull; Were friendly but firm Note how we made sure to get Kimberly’s name and ID number at the end of the call. If there’s a problem with the refund, we can either go back to her or refer another customer service rep to our conversation. &mdash; BEN POPKEN tag:odeo.com,2006-11-29,3463073 Wed, 29 Nov 2006 15:02:40 -0800 no Consumerist.com Podcast audio, wifi, clips, customer service, airports, consumerist kit, hotspots, refunds, david berlind, t-mobile http://odeo.com/episodes/3346263-Chase-s-Opt-Out-Notice-Misleads-Customers-Into-Canceling Earlier this month, Chase sent out a change of terms notice which mislead some customers into canceling their accounts by accident. The letter indicated Chase was changing the default APR to 32.4% (up from 29.99%). The notice said customers could send in a letter. and opt-out of the changes. The line, “If your account is open, it will continue to be available for your use,” seemed to indicate cardholders could opt-out of the charges without having their account closed. Acting on Consumerist advice, Reader Ed wrote such a letter and went to DisneyWorld, where he found his card denied when trying to pay for fish and chips at the English Pub in Epcot. We called Chase for clarification. They told The Consumerist that customers need to indicate in the opt-out letter that the account should remain open, otherwise it will be closed by default. Nowhere on the letter does it say anything to this effect. Here’s the call. Misleading! Shame! Fire the copy editor! — BEN POPKEN Earlier this month, Chase sent out a change of terms notice which mislead some customers into canceling their accounts by accident. The letter indicated Chase was changing the default APR to 32.4% (up from 29.99%). The notice said customers could send in a letter. and opt-out of the changes. The line, “If your account is open, it will continue to be available for your use,” seemed to indicate cardholders could opt-out of the charges without having their account closed. Acting on Consumerist advice, Reader Ed wrote such a letter and went to DisneyWorld, where he found his card denied when trying to pay for fish and chips at the English Pub in Epcot. We called Chase for clarification. They told The Consumerist that customers need to indicate in the opt-out letter that the account should remain open, otherwise it will be closed by default. Nowhere on the letter does it say anything to this effect. Here’s the call. Misleading! Shame! Fire the copy editor! — BEN POPKEN Earlier this month, Chase sent out a change of terms notice which mislead some customers into canceling their accounts by accident. The letter indicated Chase was changing the default APR to 32.4% (up from 29.99%). The notice said customers could send in a letter. and opt-out of the changes. The line, “If your account is open, it will continue to be available for your use,” seemed to indicate cardholders could opt-out of the charges without having their account closed. Acting on Consumerist advice, Reader Ed wrote such a letter and went to DisneyWorld, where he found his card denied when trying to pay for fish and chips at the English Pub in Epcot. We called Chase for clarification. They told The Consumerist that customers need to indicate in the opt-out letter that the account should remain open, otherwise it will be closed by default. Nowhere on the letter does it say anything to this effect. Here’s the call. Misleading! Shame! Fire the copy editor! — BEN POPKEN tag:odeo.com,2006-11-28,3346263 Tue, 28 Nov 2006 03:12:51 -0800 no Consumerist.com Podcast blogs, readers, chase, banking, credit cards, change of terms, followups, consumer alert, apr http://odeo.com/episodes/2551483-Interview-With-Blogger-Who-Spotted-Nazi-Shirts-At-Walmart tag:odeo.com,2006-11-12,2551483 Sun, 12 Nov 2006 20:36:05 -0800 no Consumerist.com Podcast http://odeo.com/episodes/2551683-We-Interview-Blogger-Who-Discovered-Walmart-s-Nazi-Tshirts We interview the blogger who first spotted the Nazi Walmart shirts, Rick Rottman. He discusses how he first saw the shirts, why he posted it about them, and what happened next. By the end, you may never think about the number 88 the same way again. We interview the blogger who first spotted the Nazi Walmart shirts, Rick Rottman. He discusses how he first saw the shirts, why he posted it about them, and what happened next. By the end, you may never think about the number 88 the same way again. We interview the blogger who first spotted the Nazi Walmart shirts, Rick Rottman. He discusses how he first saw the shirts, why he posted it about them, and what happened next. By the end, you may never think about the number 88 the same way again. tag:odeo.com,2006-11-12,2551683 Sun, 12 Nov 2006 12:46:28 -0800 no Consumerist.com Podcast audio, clips, Bloggers, top, walmart, nazis, tshirts, no boundaries, 3rd ss division totenkopf, rick rottman, fuck nazis, totenkopf http://odeo.com/episodes/2363863-HOWTO-Call-A-Company-Get-The-CEO-s-Office Calling a big scary company and getting executive customer can be daunting for the novice, so we wanted to show you how easy it is. We recorded this call with Sprint while putting together our list of cellphone CEO corporate contacts. Here’s the step by step, ooh girl, ooh baby, guide to reaching the highest levels of customer service. The levels where they can really solve problems with care and consideration. 1. Enter the company in Google Finance. 2. Find their phone number. 3. Find out who the CEO is. 4. Call the phone number. 5. Ask the operator, “May I please have the offices of Mr. CEO so and so.” 6. Boom, you’re there. 7. Voice your complaint in calm, clear and professional manner. In this particular instance, the executive switchboard boy practically spills his sippy cup all over himself in an effort to help us. — BEN POPKEN Calling a big scary company and getting executive customer can be daunting for the novice, so we wanted to show you how easy it is. We recorded this call with Sprint while putting together our list of cellphone CEO corporate contacts. Here’s the step by step, ooh girl, ooh baby, guide to reaching the highest levels of customer service. The levels where they can really solve problems with care and consideration. 1. Enter the company in Google Finance. 2. Find their phone number. 3. Find out who the CEO is. 4. Call the phone number. 5. Ask the operator, “May I please have the offices of Mr. CEO so and so.” 6. Boom, you’re there. 7. Voice your complaint in calm, clear and professional manner. In this particular instance, the executive switchboard boy practically spills his sippy cup all over himself in an effort to help us. — BEN POPKEN Calling a big scary company and getting executive customer can be daunting for the novice, so we wanted to show you how easy it is. We recorded this call with Sprint while putting together our list of cellphone CEO corporate contacts. Here’s the step by step, ooh girl, ooh baby, guide to reaching the highest levels of customer service. The levels where they can really solve problems with care and consideration. 1. Enter the company in Google Finance. 2. Find their phone number. 3. Find out who the CEO is. 4. Call the phone number. 5. Ask the operator, “May I please have the offices of Mr. CEO so and so.” 6. Boom, you’re there. 7. Voice your complaint in calm, clear and professional manner. In this particular instance, the executive switchboard boy practically spills his sippy cup all over himself in an effort to help us. — BEN POPKEN tag:odeo.com,2006-11-08,2363863 Wed, 08 Nov 2006 13:46:00 -0800 no Consumerist.com Podcast audio, clips, customer service, howto, consumerist kit, executive customer service, phone trees, complaints http://odeo.com/episodes/2353527-Consumerist-com-Podcast-Mon-Nov-06-20-01-24-UTC-2006 tag:odeo.com,2006-11-06,2353527 Mon, 06 Nov 2006 12:01:24 -0800 no Consumerist.com Podcast http://odeo.com/episodes/2319748-Side-Salad-Episode-1-Ben-Popken Vincent Ferrari interviews us for his new Side Salad podcast. We blabble on for about an hour about The Consumerist, Mike Krempasky, why blogs are neat, and why companies should listen to their customers better. This is a pretty raw edit, so look out, here’s The Consumerist with its hair down. Vincent Ferrari interviews us for his new Side Salad podcast. We blabble on for about an hour about The Consumerist, Mike Krempasky, why blogs are neat, and why companies should listen to their customers better. This is a pretty raw edit, so look out, here’s The Consumerist with its hair down. Vincent Ferrari interviews us for his new Side Salad podcast. We blabble on for about an hour about The Consumerist, Mike Krempasky, why blogs are neat, and why companies should listen to their customers better. This is a pretty raw edit, so look out, here’s The Consumerist with its hair down. tag:odeo.com,2006-11-02,2319748 Thu, 02 Nov 2006 04:39:52 -0800 no Consumerist.com Podcast http://odeo.com/episodes/2188771-Sprint-s-unnecessary-36-fee tag:odeo.com,2006-10-18,2188771 Wed, 18 Oct 2006 09:38:21 -0700 no Consumerist.com Podcast http://odeo.com/episodes/2182664-onlinepharmalastone tag:odeo.com,2006-10-17,2182664 Tue, 17 Oct 2006 17:29:27 -0700 no Consumerist.com Podcast http://odeo.com/episodes/2182596-onlinepharmaII tag:odeo.com,2006-10-17,2182596 Tue, 17 Oct 2006 17:25:13 -0700 no Consumerist.com Podcast http://odeo.com/episodes/2182700-onlinepharmapffun tag:odeo.com,2006-10-17,2182700 Tue, 17 Oct 2006 17:20:36 -0700 no Consumerist.com Podcast http://odeo.com/episodes/2136531-The-BOB-TOM-Show-Aug-30-2006-Hour-2 tag:odeo.com,2006-10-11,2136531 Wed, 11 Oct 2006 23:39:36 -0700 no Consumerist.com Podcast http://odeo.com/episodes/2127096-Bank-of-America-ID-theft tag:odeo.com,2006-10-10,2127096 Tue, 10 Oct 2006 11:36:36 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1901147-Florian-McCann-is-a-douchebag tag:odeo.com,2006-09-14,1901147 Thu, 14 Sep 2006 12:17:29 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1876712-Calling-Target Following up on a reader complaint. Following up on a reader complaint. Following up on a reader complaint. tag:odeo.com,2006-09-11,1876712 Mon, 11 Sep 2006 08:07:41 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1790282-Creative-Bastard-pranks-telemarketer-with-repeating-message http://creativebastard.com/archives/2006/08/168/ http://creativebastard.com/archives/2006/08/168/ http://creativebastard.com/archives/2006/08/168/ tag:odeo.com,2006-08-30,1790282 Wed, 30 Aug 2006 06:23:11 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1783916-short-verizon tag:odeo.com,2006-08-27,1783916 Sun, 27 Aug 2006 19:50:00 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1783903-verizon-100-free-minutes tag:odeo.com,2006-08-27,1783903 Sun, 27 Aug 2006 19:48:33 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1737374-Consumerist-com-Podcast-Thu-Aug-17-20-22-01-UTC-2006 tag:odeo.com,2006-08-17,1737374 Thu, 17 Aug 2006 13:22:01 -0700 no Consumerist.com Podcast http://odeo.com/episodes/1327318-Travelocity-Guarantee tag:odeo.com,2006-06-14,1327318 Wed, 14 Jun 2006 11:50:02 -0700 no Consumerist.com Podcast